Complaints Procedure

​At Fertile Properties Ltd, we are committed to providing exceptional service and value feedback as it drives our continuous improvement. Our complaints procedure ensures that any concerns are addressed promptly and fairly.

How to Provide Feedback or Make a Complaint

If you have suggestions for improvement or wish to raise a complaint, please contact us via email:​

• Email: info@fertileproperties.co.uk​ or Ignatiousdauda9@gmail.com.

In your email, include as much detail as possible about your feedback or complaint, along with any relevant supporting documents.​

Our Complaints Handling Process

1. Acknowledgment: We will acknowledge receipt of your email within three working days.​

2. Investigation: Your concern will be forwarded to the relevant Team Leader and our Business Manager, depending on the area of the business it relates to. They will conduct a thorough investigation, which may involve requesting additional information from you.​

3. Resolution: We aim to resolve all complaints within 14 days of receiving all pertinent information. If more time is required, we will inform you of the delay, the reasons for it, and the expected timeframe for resolution.​

4. Final Response: Upon concluding our investigation, we will provide you with a detailed response outlining our findings and any actions taken.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us about an urgent matter please send an email to ignatiousdauda9@gmail.com.